00000nam 2200000 4500 volume text unmediated Ikacha Ibrahim $a INLIS000000000001469 $a 2026-07-26 11:28:49 0010-0726001358 Transformational Service Ikacha Ibrahim Jakarta Kubik cakrawala internasional 2016 197 halaman; 20 cm 9786027407459 658.8 658.8 IKA t Manajemen pelayanan ind